![]() ![]() Washes and dries beverage glasses for the bartender and carries away all the debris accumulated at the bar, tables or counter areas. Slices and pits fruit and fills ice bins with cubed or crushed ice from the ice machine in the kitchen area. Obtains supplies and equipment for each bar and places liquors, fruits, glasses, linen or silverware in their respective places. Promotes Harrah’s and always projects Harrah’s in a positive light to guests. Provides a warm farewell and thanks guests for visiting. Promotes Total Rewards programs and Total Rewards registration and membership. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Executes all service programs to assure prioritization of service to very best guests. Anticipates needs of the guest and provides fast, flawless service. ![]() Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information builds relationships by greeting guests with a warm, friendly verbal greeting. Creates an atmosphere of luck and celebrates customer wins. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills. ![]()
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